Privacy Policy

This Privacy Policy explains how Pristine Spaces processes personal data in connection with its website and move-in and move-out cleaning services.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Data category

Personal Data We Collect

We may process identification and contact details, property and access information, booking and appointment details, communication records, payment-related information, and service notes such as scope confirmations or condition photos when provided. We also process limited technical data from website use, including device and browser information, log data, and cookie-related identifiers.

The categories of data collected depend on the inquiry, booking, and service context.

Collection source

Sources of Personal Data

We collect data directly from you when you submit an inquiry, request a quote, arrange an appointment, or communicate with us. We may also receive information from a property owner, tenant, or manager involved in the same service request, and we may generate internal records from scheduling, invoicing, and website activity.

Information comes from direct submissions, service coordination, and basic website interaction.

Cookie type

Types of Cookies Used

We may use strictly necessary cookies to support site security and form functions, preference cookies to remember choices, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.

Cookie categories are kept to the level needed for operation and measurement.

User control

Cookie Controls

We use cookies and similar technologies for essential site functions, basic analytics, and preference handling. Non-essential cookies may be limited through browser settings or other available controls, but some features may not work properly if cookies are disabled.

Cookie preferences can be adjusted through browser settings and, where offered, site controls.

Purposes of Processing

We use personal data to respond to inquiries, prepare quotes, confirm scope and access details, schedule and carry out cleaning visits, manage handover coordination, process payments, maintain business records, improve website performance, and meet legal and accounting obligations. We may also use limited technical data to secure the site and prevent misuse.

Processing is limited to the operational and legal purposes described here.

Service Providers and Partners

We may share personal data with service providers that support website hosting, communication handling, scheduling, payment processing, and related administrative functions. These recipients act under instructions or contractual obligations appropriate to their role and may process data only for the services they provide to us.

Operational recipients are limited to those needed to run the service.

Legal Disclosures

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defence of legal claims. We may also share information when disclosure is required in connection with tax, accounting, or regulatory obligations.

Legal disclosure is limited to what is required or otherwise permitted by law.

User Rights

Your Rights

Depending on your location and the legal basis for processing, you may have rights to access, correct, delete, object to, or limit certain processing of your personal data. You may also have the right to receive a copy of data you provided in a portable format in some circumstances.

These rights are handled in line with applicable privacy law and verified identity where needed.

Requests

How to Make a Request

To exercise a privacy right, please provide enough information for us to identify the relevant record and understand your request. We may ask for additional details to confirm identity or to determine whether an exception applies under law.

Requests are assessed against identity, scope, and legal retention limits before action is taken.

Data Retention

We keep personal data only for as long as needed for the relevant purpose, including service administration, recordkeeping, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymise it where appropriate.

Retention depends on the purpose of the record and any legal or accounting requirement.

Policy Updates

We may update this policy from time to time to reflect changes in our services, data handling practices, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated.

We review this policy when our processing practices or legal obligations change.